Our Story

Awards

60K’s mission is to strive to provide service that exceeds the expectations of our Clients and their Customers.

This has been our aim from the very beginning and the recognition that we have received through the years has proven that we are on the right path to success. Since our inception in 2008, we have received numerous awards from top organisations in the industry, celebrating the efforts, results and dedication of both our projects’ teams and the company as a whole.

2018

UK Complaint Handling Awards

Nominated for two UK Complaint Handling Awards 2018 in the categories:

- Best Contact Centre

- Managing Your People

GSA Awards Top Performer

Global Sourcing Association (GSA) UK Top Performer 2018

Employer Branding Awards

Employer branding PR Campaign, First Place

Stevie Awards

Contact Center of the Year (Over 100 Seats) – SILVER

Stevie Awards

Front-Line Customer Service Team of the Year – SILVER

Stevie Awards

Customer Service Outsourcing Provider of the Year – BRONZE

Stevie Awards

Customer Service Department of the Year – BRONZE

2017

CEO Magazine

Mr. Johnathan Gladwish – CEO, 60K – European Outsourcing CEO 2017 by European CEO Magazine

Top 50 Companies for Customer Service

Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Zumba and Thomas Cook Project

UK Customer Experience Awards

60K is a finalist in the following categories:

- Contact Centre Large

- Customers at the heart of everything

- Engage Customers online

- CX Team of the Year

- CX Professional of the Year

- CX Professional Woman of the Year

Engage Awards

Shortlisted for the Engage Awards 2017 in the category for Best Use of Social Media

2016

Top 50 Companies for Customer Service

Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Thomas Cook Project

2015

Investors in People Certificate

Silver Accreditation

Stevie Awards

    - Gold for Contact Center of the Year

    - Silver for Back-Office Customer Service Team of the Year – eBay

    - Silver for Front-Line Customer Service Team of the Year – Thomas Cook

    - Bronze for Customer Service Department of the Year – Telecommunications

      The European Contact Centre & Customer Service Awards

      Silver Award for Employer of the Year in Europe!

      European Business Awards

      60K Named National Champion in the 2015/2016 European Business Awards in the category “Award for Customer Focus”

      NOA Professional Awards

      NOA Professional Awards – 60K has been shortlisted for Excellence in Outsourced Customer Service, Excellence in BPO and Best shared services team

      European Outsourcing Association

      European Outsourcing Association – 60K was nominated for: European BPO Contract of the Year with our Zumba® Project and European Outsourcing Service Provider of the Year

      CCA Excellence Awards

      60K was with two nominations for – Best Outsourcing Partnership with our Zumba® Project and Back Office Customer Service Team of the Year

      NOA Awards

      60K has been shortlisted in two categories - International Contract of the Year and Outsourcing Contact Centre Provider

      Forbes Business Awards Bulgaria

        First place for Employee of the Year – Stefan Stoyanovski

        Third place for Customer Service Policy

        Third place for Quality of Service

        Third place for Corporate Social Responsibility

        Third place for Human Resources Development

        2014

        Stevie Awards

        Bronze Medal in the Front Line Customer Service Team category - with Sky Broadband

        Stevie Awards

        Bronze Medal in the Customer Support Department of the Year category - with Thomas Cook

        Top 50 Companies for Customer Service

        Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Sky Project

        European Business Awards

        European Business Awards - National Champion in the category for Environmental & Corporate Sustainability

        CCA Excellence Awards

        60K Ltd. has been shortlisted for CCA Excellence Awards 2014 in the following categories:

        Best Outsourcing Partnership

        Corporate Social Responsibility in Customer Contact

        Professional of the Year: Team Leader in the face of Krassina Kitova

        2013

        European Call Centre and Customer Service Awards

        Outsourcer of the Year Award given by the European Call Centre and Customer Service Awards 2013

        Stevie Awards

        Bronze Medal in the Contact Center Over 100 Seats category in the 7th Annual Stevie® Awards for Sales & Customer Service

        European Outsourcing Association

        Best Outsourcing Service Provider by The European Outsourcing Association – EOA Awards

        Top ICT Employer

        Top ICT Employer 2013 in category Outsourcing of IT Services (ITO)

        NOA Awards

        Best Outsourced Customer Service Team with Thomas Cook project in the NOA Professional Awards

        Grapevine awards

        Creativity award for Internal Communication

        UK Customer Experience Awards

        UK Customer Experience Awards – Finalist in the large Contact Centre and Employee Engagement

        NOA Awards

        NOA awards – shortlisted in Outsourcing Contact Centre Provider of the Year and ITO Project of the Year with BskyB

        NOA Awards

        Shortlisted in the categories for: Outsourcing Contact Centre Provider and Outsourcing Service Provider of the Year in the National Outsourcing Associations Awards

        2011

        European Call Centre and Customer Service Awards

        Together with BE won a Highly Commended prize for the Best Outsourcing Partnership at the European Call Centre and Customer service Awards 2011

        2010

        Contact Center World

        EMEA finals:

        Silver medal in the Best Outsourcing category with Be Unlimited.    

        Silver medal in the Best Contact Centre category (Medium Size)    

        Bronze medal in the Best Trainer category.

        2009

        Contact Center World

        Samuil Filipov won the Best Customer Service Agent Award for both the EMEA region and the world finals in Las Vegas

        Membership