Our Solutions

Retail & Consumer Goods

With the pressure continuing to build on the UK high street, differentiating and developing loyal customers is more challenging than ever before, so customer service is essential in building and maintaining your brand. 60K deliver award winning customer service on behalf of our clients, not only enhancing brand value but also increasing ABV, conversion rates as well as NPS and CSAT.

Matalan is an online and physical retail shop offering a variety of goods – from clothing to household goods. Matalan was founded 30 years ago and is to date one of the most popular retailers on the UK market.

Case Study

Lighting Ever are the company that focuses on providing the best lighting experience including top quality LED and advanced optical design techniques. They are also an online retail shop which serves customers in more than 30 countries.

Case Study
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