Media & Entertainment

Two issues that face the sector are the market size for subscription services is finite so Customer service plays a defining role in choosing who to use. Additionally supporting the range of platforms the customer wants to use switching seamlessly between them becomes increasingly important. 60K has many years of experience in providing innovative customer service across all channels and platforms.

Seatwave is an online marketplace for buying and selling tickets for different types of events such as sports, concerts and other cultural events.

Case Study

We work with one of America’s top companies for ticket sales and distribution with operations in many countries all over the world. The company is a primary ticket sales outlet in the US. Typically, the platform's clients (promoters) control their events, and the company acts as an agent, selling the tickets that the clients make available to them.

Case Study