E-commerce

One of the major challenges facing the e-commerce industry is how to build consumer trust and brand loyalty. With the traditional brand building exercises being mostly irrelevant in the current e-commerce sector, failure to deliver on any one aspect of customers' demands could lead to failure in retaining them.

60K can help in this most important of areas by ensuring that every customer touch point delivers excellent service.

We work with the first and currently the biggest online marketplace where millions of consumers can buy and sell just about anything. The power of the platform lies in the trade mechanism that the marketplace uses where an item is only worth what someone will pay for it.

Case Study