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60K Ltd Corporate Social Responsibility Policy


60K Ltd strives to be a good corporate company. Through its managers and through its people, 60K is committed to promoting protection of the environment; supporting charities and local communities; promoting equal opportunities; ensuring safe and efficient working practices; and working with suppliers who uphold similar values.


The Company recognises that our people are our greatest asset and key to continued growth and success and as such, we are committed to providing careers and working environments in which our people can fulfil their potential.

The Company has a commitment to keeping employees informed of Company affairs through news emails and regular staff meetings. Employees can access the Company intranet, Facebook page and Website to obtain general information on the Company. Employees are encouraged to discuss operational issues with their line management and to suggest ways to improve performance and efficiency.

Developing future talent is fundamental to 60K.

Staff development schemes have been introduced within the business, and we work within the Investors in People framework, having achieved Silver Status in 2016. Currently we are working towards IIP’s Platinum Standard.

Training for all staff within our operations, including the opportunity of sponsorship to achieve recognised professional qualifications that are relevant to our sector is continuously undertaken.

The Company

Provides clear and fair terms of employment for its employees

Provides clean, healthy and safe working conditions

Has a fair remuneration policy everywhere we operate

Strives for equal opportunities for all present and potential employees

Encourages employees to develop skills and progress in their careers

Does not employ underage staff

Ensures that staff are aware of the Company’s policies on, bribery and inappropriate gifts, money laundering and whistle blowing

Encourages a harmonious working environment with zero tolerance to bullying or to any form of harassment linked to an individual’s sex or other personal characteristics.

Equal Opportunities

The Company is committed to a policy of equal opportunity and diversity in employment and recognises that this is essential to ensure the success and growth of the organisation. To this end, the Company makes every effort to select, recruit, train and promote the best candidates based on suitability for the job; to treat all employees and applicants fairly, regardless of race, sex, marital status, age, nationality, ethnic origin, religious belief, sexual orientation or disability; and to ensure that no employee suffers harassment or intimidation.

Disabled Employees

It is the policy of the Company to encourage applications for employment from disabled persons and to make reasonable adjustments to accommodate them wherever business requirements will allow. Should an existing employee become disabled every reasonable effort will be made to ensure that their employment with the Company can continue on a worthwhile basis and that career opportunities are available to them.

Health, Safety and Welfare at Work

The health and safety, welfare and wellbeing of employees is of paramount importance to the

Company. It is the policy of the Company to create and improve standards of Health and Safety, which will lead to the avoidance and reduction of risks and to ensure that the company complies with all Health and Safety legislation. A detailed Health and Safety Policy Statement is held at all premises and displayed on the notice boards.

Health & Safety and Fire officers actively implement the Company’s policies, standards and procedures in all facilities in which the Company operates. They are supported by dedicated Health & Safety managers who are professionally qualified. A Company Health and Safety steering committee meets on a bi‐annual basis to review activity and policy in this area. The Health and Safety officers report annually to their local operating committee and to the Company Health & Safety Officer on issues relating to the health, safety and welfare of the employees. These reports are reviewed by the Company Board and suitable enhancements or improvements are made.

The Company makes every reasonable and practicable effort to provide safe and healthy working conditions in all its offices. It is the duty of all employees to exercise responsibility and to do everything they can to prevent injury to themselves and to others. The policy standards and procedures are communicated to employees through contracts of employment, staff hand books, operating manuals, bulletins and notice boards and staff training as appropriate.

Employees throughout the whole Company are eligible to participate in a range of lifestyle and Wellbeing benefits, including:

Provision of gym or gym membership;

A variety of Health Plans for staff and families;

Discounted Medical Health Screening;

Employee Assistance Programme.

Information Security

The Company is committed to ensuring the integrity and security of its business information with particular attention given to personal and sensitive data where inappropriate use of or inadequate maintenance and safeguarding could have serious repercussions. The Company policies and procedures are based on its requirements for a secure operating environment, an assessment of the risks that the Company faces and relevant legal and best‐practice requirements. The Company has

ISO 9001:2008 accreditation in its major business operating divisions and responsibility for information security sits with the local management teams with appropriate training and support provided. A dedicated Company Information Security Manager is responsible for the strategic management of information security, including risk management, together with implementation and enforcement of the Information Security Policy. In addition the Company is fully PCI compliant where required by its Clients

Environmental Issues

Environmental savings make good business sense. Our primary objective is to minimise our carbon footprint and any negative impact we may have on the environment. The Company is committed to the following:

To meet or exceed the requirements of relevant legislative, regulatory and environmental codes of practice.

To identify, reduce and dispose of waste arising from our operations in a manner that minimises harm to the environment and prevents pollution of land, air and water.

To reduce the consumption of energy and water and use renewable and/or recyclable resources wherever practicable.

To encourage our suppliers and subcontractors to implement good environmental practices and procedures which support our own objectives and targets.

To take responsibility for the maintenance and revision of our environmental policy, which is reviewed on a regular basis, in order to set environmental objectives and targets for continuous improvement, as we recognise the need for sustainable development.

In addition:

The Company uses printing paper which is either recycled or chlorine free.

The business has launched initiatives to ensure we recycle all waste where possible.

In our facilities we recycle all paper, cardboard and related materials.

Employees are encouraged to dispose of all paper waste in secure bins, 100% of which is recycled

Employees are encouraged to recycle plastic, glass and metal containers in secure bins, 100% of which is recycled.

Recycling of used printer cartridges and mobile phones. 80% of our toner cartridges are recycled.

Charitable Giving

60K support a number of national, International and local charities:

Students Organisation AISESEC

Animal Rescue

Premature Kids Foundation

House for Abandoned Kids Maria Louise, Plovdiv

Cancer Fight Foundation Nana Gladwish – one in 8

Halton Spartans Sports Club

Vibes and Tribes Event

Aerobics Club Samokov

Teenage Cancer Trust Concerts

Foundation Detshitsa

Over the last three years 60K has provided in excess of €200,000.00 of funding for charities and remains committed to this worthwhile endeavour.


While the Company is accountable to investors, it takes into account the interest of all its stakeholders including our employees, our customers and our suppliers, as well as the local community and the environment in which we operate. 60K’s reputation is one of its key assets and as a major player in the Bulgarian BPO services sector, adhering to the highest standards of integrity, personal conduct, ethics and fairness is deemed to be of vital importance.


The Company:

Seeks to be honest and fair in our relationships with our customers.

Strives to over deliver on the services agreed.

Takes all reasonable steps to ensure the safety and quality of services that it delivers.


The Company:

Seeks to be honest and fair in our relationships with suppliers and subcontractors.

Pays suppliers and subcontractors in accordance with agreed terms.

Has a policy not to offer, pay or accept bribes or substantial favours.

Encourages suppliers and subcontractors to abide by the same standards and principles.


The Company:

Is financially accountable to its investors.

Communicates to investors all matters that are material to an understanding of the future prospects of the organisation.

Aims to protect investor’s funds, manage risks and ensure funds are used as agreed.

Local Communities

The Company:

Aims to make the communities in which we work, better places to live and do business.

Aims to be sensitive to the local community’s cultural, social and economic needs.

Endeavours to protect and preserve the environment wherever 60K operates.