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Careers

We provide our employees with a diverse range of options for both personal and professional development to allow them to reach their full potential. Working in 60K’s dynamic team is a great career start. Every person with a desire for personal development and self-improvement, who is motivated to learn new things every day, wants to work in a corporate environment representing international Brands, but also never forgets to have fun, is the perfect addition to 60K.

Customer Experience and Technical Support Specialist   

   Location: Plovdiv   

As a Customer Experience and Technical Support Specialist in our buzzing 60K Contact Centre you’ll speak with customers who have an issue or question about their internet service. You’ll quickly understand their needs and resolve their queries, whilst also looking for additional sales opportunities aimed toward enhancing their customer experience. You won’t be doing it alone. Putting customers first is a top priority here and you’ll be part of a professional, supportive, fun and friendly team who are all focused on having great conversations and delivering award winning customer service.



What skills do I need to apply?

The most important skills in this role are great communication and customer service, with a genuine enthusiasm for delivering the best possible service. You’ll love a challenge, and be keen to meet targets that will stretch you, professionally. Most of all, you’ll be a people centric person and love working in a role and environment that is dynamic and fast paced, where you can chat with lots of new people who will appreciate and value you putting them first.


Skillset:   

Strong verbal and written English skills; You are helpful, upbeat and positive; You are genuinely excited to help customers; You are patient, empathetic and have a passion for communicating; You put yourself in the Customer’s shoes; You are confident at troubleshooting and problem solving; You are adaptable, open to change and open to learning new skills; You have the ability to multi-task, prioritize, and manage time effectively.   

And the perks?

We invest in our people to make sure they excel in their roles and are able to progress their career with us. That’s why you’ll spend the first four weeks learning the ropes during our comprehensive induction training, so you’re fully prepared with everything you need to know from day one. In addition to this, ongoing training and support will be offered throughout your time here, to help you develop your career in the direction you want.


What can you expect?

Competitive remuneration package with food vouchers on top; Additional opportunities for bonus and incentives; Additional health insurance and retail discounts; Free Sport Activities; Games Room in the office; Onsite Canteen.

Apply Now

Customer Support Representative with English and   

Spanish/ Korean/ Hindi/ Portuguese   

  

Location: Sofia and Plovdiv

The Job:

  • You will be providing unparalleled level of support, education and tools to customers via phone and emails to help them boost their success;
  • Understanding the customers’ needs is key – this way you can guide them in finding the best individual solution;
  • Daily opportunity to connect enthusiasts from the global community will make a positive impact on the world;
  • You will be talking to people from almost every part of the globe and through that, also stepping-up your language game all the time – remember, this is a bilingual role, so, apart from the second language, your English has to be fluent!

The Team:

  • People fluent in more than 10 different languages;
  • Diverse and inclusive environment – be yourself and be accepted in the 60K family;
  • You will meet friends for life and colleagues who will support you without hesitation;

As a part of 60K you will also get:

  • Great remuneration package and a chance for a monthly performance bonus - to motivate those who always seek excellence and improvement;
  • Lots of cool perks such as free gym, sports classes, additional health insurance, fun parties and many more. At 60K, we care about your work-life balance;
  • Themed competitions with nifty prizes every month;
  • never ending learning curve and highly motivating environment!
Apply Now

Technical Support Specialist   

Location: Sofia


Our Client is the global leader in conversational commerce solutions, working on transforming how people communicate with brands. With over 18,000 customers using our solutions to orchestrate humans and AI alike, we strive to create a convenient, deeply personal bond — a conversational relationship — with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its end users to digital on our new platform. Thus enabling the latter get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centers become a unified experience.   

Your tasks:

  • Provide a world-class technical support and on-boarding assistance to international clients through online chat;
  • Diagnose and find solutions to routine customer inquiries;
  • Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency;
  • Apply our Client’s suite of products and solutions to achieve customer objectives and align with the revenue growth goals;
  • Escalate and follow up on unresolved issues.

Requirements for the position:

  • Fluency in English - verbal and written;
  • Ability to work on 24x7 shifts;
  • Customer orientation;
  • Great interpersonal skills;
  • Excellent listening and presentation skills;
  • Ability to multi-task without compromising quality;
  • Experience in customer service via chat or telephone;
  • Familiarity with web site building - HTML, JavaScript;
  • Application support hands-on experience.

Becoming part of our team you will get in return:

  • Attractive remuneration package;
  • Excellent multinational business environment and a friendly atmosphere;
  • Great team of qualified professionals willing to help, guide, and coach you;
  • Lots of benefits such as: food vouchers, additional health care including dental and optics packages, equipped fitness with a trainer, a hair dresser’s saloon and free company transportation for the Sofia office building;
  • Career development and further personal growth opportunities.
Apply now

    Customer Service Advisor fluent in English    

   (Late and Night shifts)

Location: Plovdiv 

Your role:

You will be part of a company – innovator who introduced an entirely new revolutionary movement in the world of footwear. With their comfortable and alternative design they’ve sold over 300 million pairs in over 90 countries. By becoming a member you will receive excellent training in the field of customer satisfaction, mastering the best techniques and improving your soft skills in order to meet our Client’s expectations.

Your profile:

  • Fluency in English – both written and spoken;
  • Excellent communication and interpersonal skills;
  • Excellent computer literacy;
  • Strong orientation to achieving teams goals and targets set;
  • Willingness to learn and develop;
  • Team player open to share knowledge and to support your colleagues;
  • Professional attitude and orientation to details.

Specifics of the position:

  • Monday to Friday;
  • Coverage: 24 hours – late afternoon and night shifts;
  • Standard 40 hour working week.

In return you will get:

  • Competitive remuneration;
  • Additional health insurance;
  • Food vouchers;
  • Complimentary access to sports facilities;
  • Flexible working time;
  • Constant and extensive training programs.

Challenged by this career opportunity?

Send us your CV in English at jobs@60k.bg or apply here. 

Apply Now

Research Specialist/ Data Analyze and Validation 
with French
   

Location: Sofia and Plovdiv    


PUTTING PEOPLE FIRST!

#Start an Amazing Career


If you’re looking for a workplace, where:

  • You’ll feel valued;
  • Your voice will be heard;
  • You’ll feel part of a unique and positive team of professionals;
  • You’ll expand your knowledge in regards to technologies, fashion, and latest electronic devices on the market.
  • You can learn how the modern world goes to shop and sell;
  • You will be able to use and provide commercial solutions enabling the customers to grow their business and thrive.



To be successful in this role, you can bring:

  • Your friendly and outgoing personality;
  • Excellent computer literacy skills;
  • Your knowledge of French/ Spanish on average to very good level!
  • Your brilliant understanding of the customers’ needs and your willingness to help them find the best solutions;
  • You’ll learn how to create online catalogs that are being reviewed by millions of end-users on a daily basis;
  • You’ll feel great about the idea that by only clicking once on your office machine you can support thousands and millions of people all over the world.



Becoming part of our team you’ll get in return:

  • The opportunity to experience an excellent multinational business environment and a friendly atmosphere;
  • Great team of professionals willing to help, guide, and coach you;
  • Career growth and personal development opportunities.
  • Attractive remuneration package - lots of benefits such as free company transportation, food vouchers, additional health (dentists) package, hair dresser’s salon and fully equipped fitness center with a qualified instructor or trainer on site.



Your strong advantage will be:

  • Excel spreadsheets;
  • Desire to work in a dynamic and fast-changing environment.   


Start your amazing career with us today!

To apply send us your CV in English at jobs@60k.bg or apply here.

Client Advisor with German   

   

Your role:

You will be required to represent 60K and our Client on a top level providing high quality customer support services via telephone and/ or e-mail. You will be involved into our dynamic and professionally structured business process and will be responsible to keep up with the level of customers’ satisfaction expectations. Your day-to-day tasks will be focused on providing excellent customer support services meeting our clients’ service level agreements.


Your profile:

  • Excellent command in English – both written and spoken;
  • Excellent command in German – both written and spoken;
  • To be able to react on customers’ requests promptly and in a professional manner;
  • To operate correctly with our Client’s internal software programs, applications and tools;
  • Strong orientation to achieving team’s goals and targets set;
  • Willingness to learn and develop;
  • Professional attitude and orientation to details.


Specifics of the position:

  • Coverage: Monday-Friday;
  • Working hours: 10:00-01:00, (predominantly day shifts – 10:00 – 18:00);
  • Standard 40 hour working week.


In return you will get:

  • Competitive remuneration;
  • Additional health insurance;
  • Free company transportation;
  • Food vouchers;
  • Complimentary access to sports facilities;
  • Corporate beauty salon in the office building;
  • Flexible working time;
  • Free of charge access to 60K Corporate Gym and Beauty Area.

Challenged by this career opportunity?   

Apply below. We can't wait to meet you! 

Apply Now