60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

JOB DESCRIPTION:

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Practicing your language skills on a daily basis.   

KEY REQUIREMENTS:

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop;
• Flexibility to work in 24X7 shifts;

OUR OFFER:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Multinational environment;
• Short-term opportunity;
• Work from home;
• The best colleagues you could wish for!

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic specialists to join our team.   

Responsibilities will include the following tasks to be conducted in accordance with AML/CFT policy and procedures:

• Review, evaluation, and resolution of User ID Verification requests documenting rationale for decision;
• Review, evaluation, and resolution of potential matches resulting from ongoing Name Screening function again documenting findings and rationale for discussion.

Mandatory requirements:

• Previous experience in Anti-Money laundering/ Counter the Financing of Terrorism (“AML/CFT”) compliance operations and/or a clear understanding of related rules and regulations would be a plus;
• Candidates with previous experience at cryptocurrency or financial services companies would be an ideal match;
• Fluency in English (level C2);

Preferred Qualifications:

• Strong writing and communication skills;
• Attention to details and ability to make data driven decision;
• Analytical skills, comfortable with working with data.

Experience with the following systems would be advantage:

• Passbase - ID Verification;
• SumSub - ID Verification;
• ComplyAdvantage - Name Screening;
• Proprietary Back Office Platform.

Our Offer:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Multinational environment;
• Work from home;
• The best colleagues you could wish for!

Take you chance and apply to a place that You will feel valuable and your opinion will matter!

We will expect your CV in English.

All applications will be treated in the strictest of confidence.

Only short-listed candidates will be contacted.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international client providing world-class customer service.

Come and #stepintohappy with 60k as a Customer Service Representative with French and English to support the Zumba family.

Who is ready to step, shuffle, and shine their way into a fast-paced, too-much-fun-based role who will continue to spread joy to our members?

As a Customer Service Representative, you will:

• Represent our client Zumba and provide high quality customer support services via telephone, chat and email;
• Achieve great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Enhancing your language skills with a global community.

Key requirements:

• Very good level of French and English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.   

Our offer:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Work from home;
• Multinational environment;
• The best colleagues you could wish for!   

How about those Zumba Perks you will receive?

• FREE Instructor training/license as long as you work for 60K on the Zumba account;
• FREE Paid instructor membership as long as you work for 60K on the Zumba account;
• Zumba Wear welcome gift;
• Additional benefits:
• Additional health insurance;
• Food vouchers;
• Free fitness in the office;               

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Customer Service Representative with Dutch and English   

JOB DESCRIPTION:

• Represent 60K and our client on a top level providing high quality customer support services via
• telephone, chat and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible
• solution;
• Actively and creatively contributing to the whole support process, thus providing the best
• services and products for our clients;
• Enhancing your language skills.        

KEY REQUIREMENTS:

• Very good level of Dutch and English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.

OUR OFFER:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Excellent benefits package;
• Multinational environment;
• Work from home;
• The best colleagues you could wish for!            

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.
By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Customer Service Representative with English (Home Office)

JOB DESCRIPTION:   

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Practicing your language skills on a daily basis.

KEY REQUIREMENTS:   

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.

OUR OFFER:   

• Highly competitive remuneration package;
• Initial and ongoing training;
• Multinational environment;
• Coverage: Monday - Sunday;
• Opportunity to work from home;
• The best colleagues you could wish for!   

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international client providing world-class customer service.

Come and #stepintohappy with 60k as a Customer Service Representative with Italian and English to support the Zumba family.

Who is ready to step, shuffle, and shine their way into a fast-paced, too-much-fun-based role who will continue to spread joy to our members?   

As a Customer Service Representative, you will:

• Represent our client Zumba and provide high quality customer support services via telephone, chat and email;
• Achieve great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Enhancing your language skills with a global community.      

Key requirements:

• Very good level of Italian and English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.   

Our offer:

How about those Zumba Perks you will receive?

• FREE Instructor training/license as long as you work for 60K on the Zumba account;
• FREE Paid instructor membership as long as you work for 60K on the Zumba account;
• Zumba Wear welcome gift;         

Additional benefits:

• Additional health insurance;
• Food vouchers;
• Free fitness in the office;

Job Description:

• Represent 60K and our Client by providing world- class customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on the clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, to deliver the best services and products for our clients;
• Enhancing your language skills on a daily basis.

Key requirements:

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.

Our offer:

• Highly competitive remuneration package;
• Additional Health Insurance (for employees and their spouses and children)
• Food Vauchers
• Beauty salon (located in Sofia)
• Gym with onsite qualified Fitness Instructor (located in Sofia)
• Access to offsite sports facilities and dance classes with 60K partners
• Additional paid leave (increased by tenure up to a maximum of 25 days)
• Staff discount from a range of companies– Cardbox card and Metro card
• Referral bonuses
• Festive Compliment cards
• Free Psychological support (Employee Assistance Program)
• Initial and ongoing training;
• Modern office building and workplace with free on-site parking available to employees
• Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
• Events/Incentive programs and team building activities
• Concessionary discount at Office based canteen/cafeteria
• Multinational environment;
• The best colleagues you could wish for!     

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Job Description:

• Represent 60K and our Client by providing world-class customer support services via telephone and/ or e-mail;
• Achieving great customer satisfaction, focusing on the clients’ needs, offering the best possible reservation/solution;
• Actively and creatively contributing to the whole support process, to deliver the best services and products for our clients;
• Enhancing your language skills on a daily basis.

Key Requirements:

• Very good level of German and English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.

Our Offer:

• Highly competitive remuneration package;
• Additional Health Insurance (for employees and their spouses and children)
• Food Vauchers
• Beauty salon (located in Sofia)
• Gym with onsite qualified Fitness Instructor (located in Sofia)
• Access to offsite sports facilities and dance classes with 60K partners
• Additional paid leave (increased by tenure up to a maximum of 25 days)
• Staff discountfrom a range of companies– Cardbox card and Metro card
• Referral bonuses
• Festive Compliment cards
• Free Psychological support (Employee Assistance Program)
• Initial and ongoing training;
• Modern office building and workplace with free on-site parking available to employees
• Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
• Events/Incentive programs and team building activities
• Concessionary discount at Office based canteen/cafeteria
• Multinational environment;
• The best colleagues you could wish for!      

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

   In this role you will:

• Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
• Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
• Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
• Document actions in tickets to effectively communicate information internally and to customers;

Key Requirements:

• Fluency in English - verbal and written;
• Customer orientation;
• Ability to work in 24x7 shifts;
• HTML / CSS knowledge;
• JavaScript / SQL knowledge;
• Application support hands-on experience;
• Knowledge of and experience with any other coding language is an advantage;
• Experience in customer service via chat or telephone;
• Familiarity with APIs is an advantage;
• Experience in a similar role in a SaaS or web company is an advantage.

Our Offer:

• Highly competitive remuneration package;
• Additional Health Insurance (for employees and their spouses and children)
• Food Vauchers
• Beauty salon (located in Sofia)
• Gym with onsite qualified Fitness Instructor (located in Sofia)
• Access to offsite sports facilities and dance classes with 60K partners
• Additional paid leave (increased by tenure up to a maximum of 25 days)
• Staff discountfrom a range of companies– Cardbox card and Metro card
• Referral bonuses
• Festive Compliment cards
• Free Psychological support (Employee Assistance Program)
• Initial and ongoing training;
• Modern office building and workplace with free on-site parking available to employees
• Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
• Events/Incentive programs and team building activities
• Concessionary discount at Office based canteen/cafeteria
• Multinational environment;
• The best colleagues you could wish for!   

Take you chance and apply to a place that You will feel valuable and your opinion will matter!

We will expect your CV in English.
All applications will be treated in the strictest of confidence.
Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Customer Service Representative with English (Office based)   

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.   

JOB DESCRIPTION:

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Еnhancing your language skills.   

KEY REQUIREMENTS:

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.   

OUR OFFER:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Comfy office building and workspace;
• Multinational environment;
• The best colleagues you could wish for!

Customer Service Representative with German and English (Home Office)   

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.   

JOB DESCRIPTION:

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Еnhancing your language skills.   

KEY REQUIREMENTS:

• Very good level of German and English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.      

OUR OFFER:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Comfy office building and workspace;
• Multinational environment;
• Opportunity to work from home;
• The best colleagues you could wish for!   

Only short-listed candidates will be contacted.

Customer support representative with Spanish and English (Home Office)   

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

JOB DESCRIPTION:

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Еnhancing your language skills.

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for experienced professionals to become a part of our team and to work for our US partners providing world class services.

JOB DESCRIPTION:

• Provisioning requests entail Account Extensions, Establishing Service, Ending Service, New Site
• ID Creation, Replacement Site ID Creation, Feature Enablement, User Increase/Decrease,
• Transfering customers to different server farms (upon request of the customer).
• The process involves technical access and knowledge with SalesForce, Houston, and Supportal.
• The average time to troubleshoot provisioning requests is roughly 20 minutes.
• Larger Clients may have multiple site ID’s (up to 10 or more)
• Provisioning requests should be processed daily (Monday thru Friday) and be completed within
• 24 hours of receipt (excluding weekends) to avoid any service interruption with clients or to
• ensure any services are deactivated in a timely manner   
• Work with RevOps, Billing, and Sales Personel to ensure requests are processed in accordance with guidelines and any approvals needed are obtained.

KEY REQUIREMENTS:

• Minimum 5 years of experience with SalesForce
• Strong experience working with complex systems.
• Experience in working with RESTful APIs; GraphQL and gRPC are a huge plus.
• Hands-on with CI, configuration management and containerization solutions.
• Ability to work on different teams and contexts easily.
• Familiarity with definition SLAs to measure outcomes.
• BA/B.Sc. in Computer Science / Engineering or equivalent professional experience
• Basic foundational understanding of/or the ability to learn the IT landscape and the universe of
• access-controlled assets across the enterprise
• Ability to maintain a high level of personal integrity
• Ability to multi-task and achieve progress on several tasks or initiatives at once
• Ability to meet deadlines while providing a complete and accurate work product
• Ability to be flexible and adaptable while responding to the changing business environment and
• demands
• Ability to work effectively within the organization and collaborate with all internal and external
• clients to understand business processes and determine requirements

OUR OFFER:

• Highly competitive remuneration package;
• Initial and ongoing training;
• Multinational environment;
• The best colleagues you could wish for!

Regular working hours - Monday to Friday.

Competitive salary on the market.

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.   

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.