Your Business Process Outsourcer

Careers

We provide our employees with a diverse range of options for both personal and professional development to allow them to reach their full potential. Working in 60K’s dynamic team is a great career start. Every person with a desire for personal development and self-improvement, who is motivated to learn new things every day, wants to work in a corporate environment representing international Brands, but also never forgets to have fun, is the perfect addition to 60K.   

Covid-19 forced businesses around the world to switch to remote work virtually overnight. For us the key to a successful business comes from within and is directly related to how positive, satisfied and successful everyone who works for us is. Given the nature of the work we do at 60K, we have enabled the possibility to work from home. We have also switched to entirely on-line recruitment process.       

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients, providing world class customer service.   

Level up your career and check our open positions below.

Customer Service Representative with English - fixed-term contract (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

   

JOB DESCRIPTION:

  • Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
  • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
  • Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
  • Practicing your language skills on a daily basis.   

   

KEY REQUIREMENTS:

  • Very good level of English;
  • Great communication skills;
  • Self-motivation, pragmatic and friendly approach;
  • Well-developed customer orientation skills;
  • Willingness to learn and develop;
  • Flexibility to work in 24X7 shifts;

   

OUR OFFER:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Multinational environment;
  • Short-term opportunity;
  • Work from home;
  • The best colleagues you could wish for!

   

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Back Office Support Agent with English (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic specialists to join our team.   

Responsibilities will include the following tasks to be conducted in accordance with AML/CFT policy and procedures:

  • Review, evaluation, and resolution of User ID Verification requests documenting rationale for decision;
  • Review, evaluation, and resolution of potential matches resulting from ongoing Name Screening function again documenting findings and rationale for discussion.

   

Mandatory requirements:

  • Previous experience in Anti-Money laundering/ Counter the Financing of Terrorism (“AML/CFT”) compliance operations and/or a clear understanding of related rules and regulations would be a plus;
  • Candidates with previous experience at cryptocurrency or financial services companies would be an ideal match;
  • Fluency in English (level C2);

   

Preferred Qualifications:

  • Strong writing and communication skills;
  • Attention to details and ability to make data driven decision;
  • Analytical skills, comfortable with working with data.

   

Experience with the following systems would be advantage:

  • Passbase - ID Verification;
  • SumSub - ID Verification;
  • ComplyAdvantage - Name Screening;
  • Proprietary Back Office Platform.

   

Our Offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Multinational environment;
  • Work from home;
  • The best colleagues you could wish for!

   

Take you chance and apply to a place that You will feel valuable and your opinion will matter!

We will expect your CV in English.

All applications will be treated in the strictest of confidence.

Only short-listed candidates will be contacted.

Customer Service Representative with French and English for Zumba Fitness (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international client providing world-class customer service.

   

Come and #stepintohappy with 60k as a Customer Service Representative with French and English to support the Zumba family.

Who is ready to step, shuffle, and shine their way into a fast-paced, too-much-fun-based role who will continue to spread joy to our members?

   

As a Customer Service Representative, you will:

  • Represent our client Zumba and provide high quality customer support services via telephone, chat and email;
  • Achieve great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
  • Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
  • Enhancing your language skills with a global community.

   

Key requirements:

  • Very good level of French and English;
  • Great communication skills;
  • Self-motivation, pragmatic and friendly approach;
  • Well-developed customer orientation skills;
  • Willingness to learn and develop.   

   

Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Work from home;
  • Multinational environment;
  • The best colleagues you could wish for!   

   

How about those Zumba Perks you will receive?

  • FREE Instructor training/license as long as you work for 60K on the Zumba account;
  • FREE Paid instructor membership as long as you work for 60K on the Zumba account;
  • Zumba Wear welcome gift;
  • Additional benefits:
  • Additional health insurance;
  • Food vouchers;
  • Free fitness in the office;               

   

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Customer Service Representative with Dutch and English (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

   

Customer Service Representative with Dutch and English   

JOB DESCRIPTION:

  • Represent 60K and our client on a top level providing high quality customer support services via
  • telephone, chat and e-mail;
  • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible
  • solution;
  • Actively and creatively contributing to the whole support process, thus providing the best
  • services and products for our clients;
  • Enhancing your language skills.        

   

KEY REQUIREMENTS:

  • Very good level of Dutch and English;
  • Great communication skills;
  • Self-motivation, pragmatic and friendly approach;
  • Well-developed customer orientation skills;
  • Willingness to learn and develop.

   

OUR OFFER:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Excellent benefits package;
  • Multinational environment;
  • Work from home;
  • The best colleagues you could wish for!            

   

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.
By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Technical Account Manager

Location: Hybrid, Sofia Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies.60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for Technical Account Manager that will work on hybrid model for one of our customers. As a Dedicated Technical Account Manager, you will work closely with your designated customer, build relationships with the different stakeholders and technical teams, partner on different initiatives and help to achieve technical goals and overcome various technical challenges.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Theirbusiness is continuously growing, and they are looking for people like you to join the Conversational Cloud Coregroup. You will be part of the Global Product and Technology unit andwould help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and LibertyGlobal, who use our conversational commerce solutions to orchestrate humans and AI, at scaleand create a convenient, deeply personal relationship — a conversational relationship —with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone callsbetween a brand, and its consumers to digital on the LiveEngage platform. By doing this,consumers will be able to get back time and experience a more connected relationshipwith the brand in which sales, service, marketing, branches, stores, and contact center’sbecome a unified experience.

Responsibilities:

●Hands-on ownership of all customer’s technical issues and partner with the LivePerson Support team to resolve high-complexity issues as necessary;

●Responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation;

●Build strong customer relationships, including key customer stakeholders and sponsors;

●Always strive to provide an exceptional customer experience;

●Manage customer expectations and lead them to customer satisfaction;

●Make sure all deliverables are on time, adhere to the highest quality standards, and fulfill customers’ requirements;

●Keep track of key account support metrics;

●Attend weekly meetings and quarterly reviews;

●Take initiatives in identifying growth opportunities;

●Provide constant transparency to an open engagement status/progress while communicating progress to both internal and external stakeholders;

●Pre / Post-release deployment management;

●Manage high-priority incidents and work with internal/external teams toward full resolution;

●Provide and review post-mortem root cause analysis with the customer’s stakeholders;

●Provide ongoing feedback on product usability to Product Management;

●Stay current with the maintenance activities, change management, and bug fix releases.

Qualifications:

●A proven track record of Technical Account Management or Solution/Support Engineering for a SaaS/CCaaS or web company, supporting Fortune 500 companies;

●HTML / CSS / JavaScript knowledge;

●Good familiarity with APIs /SDKs;

●Ability to analyze data and provide insights (SQL/NoSQL/Data lake);

●Experience in managing multiple stakeholders (incl. C-suite) and projects;

●Excellent verbal and written communication skills;

●Familiarity with cloud technologies and PaaS;

●Critical thinker and problem-solving skills;

●Good understanding of web technologies and the associated support teams/processes;

●Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently;

●Strong time-management skills;

●Require little to no supervision;

●Experience in using CRM tools, bug tracking tools, repositories, and log aggregating tools;

●Ability to work under pressure and tight deadlines;

●Available for off-hours escalations;

●Available to travel to additional customer sites as required (up to 10%);

●BSc/BA degree in a relevant field or equivalent experience.

What do we offer:

●A globally, talented multi-cultural team from 30+ nationalities.

●Excellent salary package.

●Hybrid working model.

●Additional health insurance.

●Food vouchers.

●Fitness in the office premises.

●Beauty salon with free procedures in the office premises.

●Friendly work environment.

●Quick hiring process.

●Personal freedom to solve complex problems.

●You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

CI/CD Devops

Location: Remote, Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for a Senior Manager Network DevOps to join one of our newest Teams working for one of our clients. After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Core group. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.

Role Overview:

If you are a Network DevOps Expert and you have a passion for building private and public infrastructure and platforms at scale using open source tools you should consider joining our teams’ production Cloud Services Platform & DevOps Group. You will report to the VP, Conversational AI.

You have an opportunity to join an outstanding team. You must display a high-level of capability by promoting valued service to clients. You will have experience providing IT support to multiple teams. Specifically, the Manager Network DevOps will work with our high-profile, elite client base ensuring they receive our first-rate service. You will manage all network and security designs, implementations, and daily support for different client network infrastructures. You will help lead the use of Public Cloud solutions as LivePerson starts its migration. You will also be an important part in handling different networking functions including security and firewalling while using your Cisco/Arista and Public Cloud expertise.

In this role you will:

  • Provide support for all network and data communication issues including private and internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware, and 3rd party vendor connectivity.
  • Respond to and troubleshoot complex networking problems, including coordinating work through employees, contractors and vendors.
  • Research networking issues and products and use your expertise to evaluate all possible solutions for best resolutions.
  • Address and decide urgent and sensitive RFA client need and manage appropriate/realistic expectations to ensure overall client satisfaction.
  • Configure IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).
  • Provide guidance to networking employees and contractors.
  • Use knowledge of equipment, production processes, quality control, and other techniques for maximizing efficiency.
  • Develop and propose networking architectural solutions to us. Provide technical leadership in implementation of solutions, including participation in vendor evaluation and selection.

What you need for success:

  • Bachelor's degree in Computer Science, Electrical Engineering, or equivalent level of hands-on experience.
  • 8+ years of related IT experience working with Cisco, Arista, Palo Alto or similar products.
  • Must have 8+ years of network engineering experience.
  • CCIE certification or similar certification.
  • Experience in data center and Hybris cloud networking design.
  • Experience in public cloud migration from on-premise.
  • Has been involved in Network Design Architect work.
  • Advanced Routing and Switching Experience with Cisco/Arista Switches.
  • Must have firewall experience.
  • Must have hands-on knowledge, configuration and deployment experience for Arista, Cisco switches \ routers.
  • Must have hands-on knowledge Cisco WLAN controller.
  • Experience with routing, WAN/LAN, network security and transport technologies (Ethernet, Frame Relay, MPLS).
  • Excellent network issue resolving skills.
  • Familiarity with Office productivity software and Visio/Lucidcharts for network architectures design.
  • Experience with industry standard monitoring tools and topology.

Some of the perks we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Devops Core

Location: Remote / Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for DevOps Engineers to join the team of our client. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Theirbusiness is continuously growing, and they are looking for people like you to join the Conversational Cloud Coregroup. You will be part of the Global Product and Technology unit andwould help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and LibertyGlobal, who use our conversational commerce solutions to orchestrate humans and AI, at scaleand create a convenient, deeply personal relationship — a conversational relationship —with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone callsbetween a brand, and its consumers to digital on the LiveEngage platform. By doing this,consumers will be able to get back time and experience a more connected relationshipwith the brand in which sales, service, marketing, branches, stores, and contact center’sbecome a unified experience.

You will thrive here if:

  • You can operate in a fast paced, dynamic environment.
  • You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help).
  • You believe data-led decision making is the norm.
  • You see feedback or failure as motivation to learn and to grow.
  • You relate to our core principles and want to work with experts in their respective fields.

In this role you will:

  • Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc.
  • Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, logging and security.
  • Play a key role in cloud transformation and assist teams in migration from Puppet to Kubernetes.
  • Enable Cloud utilization and help teams to move from managed Kubernetes to GKE (GCP).
  • Swiftly convert infrastructure into code, and use Terraform to re-create platform.
  • Write technical documentation and system integration diagrams for upstream reporting.

Your qualifications are:

  • Minimum 5 years of DevOps, SRE or Infrastructure experience.
  • Exceptional scripting and automation skills.
  • Strong experience working with GCP.
  • Experience with large-scale distributed microservices' architecture.
  • Experience in working with RESTful APIs; GraphQL and gRPC are a huge plus.
  • Hands-on with CI, configuration management and containerization solutions.
  • Ability to work on different teams and contexts easily.
  • Familiarity with definition SLOs, and SLIs to measure outcomes.
  • BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.

Some of the perks we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

IT Service desk

Location: Remote, Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for a Service Desk Specialist II to join one of our newest Teams working for one of our clients.

After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Core group. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.

You would be joining a global service desk team that is responsible for deskside support for the entire global organization. We have local teams based in Seattle, New York, Alpharetta, Melbourne, Israel, Reading (UK), and Mannheim.

In this role you will:

  • Consult on automation and self-service solutions for the entire LivePerson organization.
  • Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
  • Responsible for setting up and technologically orienting new users based in our offices.
  • Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
  • Working with Active Directory, G Suite, JAMF and many more cutting-edge technologies.
  • Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements
  • Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and education junior people.
  • Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.
    What you need for success:
  • Excellent verbal, written, and interpersonal communication skills, interfacing effectively with stakeholders of all levels of seniority.
  • Deeply diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
  • Deep experience in supporting macOS, Active Directory, Windows end users and infrastructure.
  • Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
  • Ability to convey technical procedures and train non-technical users, including Office, G Suite, Windows, Mac.
  • Ability to be self-sufficient when it comes to troubleshooting technical issues
  • Expertise in working with G Suite Admin and managing Google Meeting rooms via the Admin panel.
  • Expertise in of JAMF Pro, SCCM 2012, and/or Microsoft Intune

Some of the perks we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we buildthe future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

IT TechOps

Location: Remote, Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for an IT TechOps to join our newest client’s team.

The role is with remote model of work. After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Core group. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.

What You Be Doing In This Role:

  • Recommending and implementing new technologies that improve efficiency or reduce costs in the workplace.
  • Updating existing software to ensure compatibility with new computer systems.
  • Maintaining equipment such as computers or routers by installing new software or replacing broken parts.
  • Collaborating with other members of the IT team to develop and implement new solutions for existing problems.
  • Identifying and addressing system performance issues by troubleshooting problems and making adjustments to existing hardware configurations or software settings.
  • Evaluating new technologies and equipment to determine whether they are a good fit for the company’s needs..
  • Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly.
  • Coordinating with other team members to ensure efficient operation of technology within the company.
  • Ensuring that security measures are in place, including encryption of data files and firewalls on all devices.

What you need for success:

  • Recommending and implementing new technologies that improve efficiency or reduce costs in the workplace.
  • Updating existing software to ensure compatibility with new computer systems.
  • Maintaining equipment such as computers or routers by installing new software or replacing broken parts.
  • Collaborating with other members of the IT team to develop and implement new solutions for existing problems.
  • Identifying and addressing system performance issues by troubleshooting problems and making adjustments to existing hardware configurations or software settings.
  • Evaluating new technologies and equipment to determine whether they are a good fit for the company’s needs.
  • Monitoring the performance of computer networks, including the speed and availability of network connections, to ensure that they are functioning properly.
  • Coordinating with other team members to ensure efficient operation of technology within the company.
  • Ensuring that security measures are in place, including encryption of data files and firewalls on all devices.

What do we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Network Ops

Location: Remote, Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for a Senior Manager Network DevOps to join one of our newest Teams working for one of our clients. After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Core group. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.

Role Overview:

If you are a Network DevOps Expert and you have a passion for building private and public infrastructure and platforms at scale using open source tools you should consider joining our teams’ production Cloud Services Platform & DevOps Group. You will report to the VP, Conversational AI.

You have an opportunity to join an outstanding team. You must display a high-level of capability by promoting valued service to clients. You will have experience providing IT support to multiple teams. Specifically, the Manager Network DevOps will work with our high-profile, elite client base ensuring they receive our first-rate service. You will manage all network and security designs, implementations, and daily support for different client network infrastructures. You will help lead the use of Public Cloud solutions as LivePerson starts its migration. You will also be an important part in handling different networking functions including security and firewalling while using your Cisco/Arista and Public Cloud expertise.

In this role you will:

  • Provide support for all network and data communication issues including private and internet circuits, routing protocols, VPN connectivity, WAN optimization, hardware, and 3rd party vendor connectivity.
  • Respond to and troubleshoot complex networking problems, including coordinating work through employees, contractors and vendors.
  • Research networking issues and products and use your expertise to evaluate all possible solutions for best resolutions.
  • Address and decide urgent and sensitive RFA client need and manage appropriate/realistic expectations to ensure overall client satisfaction.
  • Configure IPSec VPN tunnels, IP communication, and routing (OSPF, EIGRP, BGP).
  • Provide guidance to networking employees and contractors.
  • Use knowledge of equipment, production processes, quality control, and other techniques for maximizing efficiency.
  • Develop and propose networking architectural solutions to us. Provide technical leadership in implementation of solutions, including participation in vendor evaluation and selection.

What you need for success:

  • Bachelor's degree in Computer Science, Electrical Engineering, or equivalent level of hands-on experience.
  • 8+ years of related IT experience working with Cisco, Arista, Palo Alto or similar products.
  • Must have 8+ years of network engineering experience.
  • CCIE certification or similar certification.
  • Experience in data center and Hybris cloud networking design.
  • Experience in public cloud migration from on-premise.
  • Has been involved in Network Design Architect work.
  • Advanced Routing and Switching Experience with Cisco/Arista Switches.
  • Must have firewall experience.
  • Must have hands-on knowledge, configuration and deployment experience for Arista, Cisco switches \ routers.
  • Must have hands-on knowledge Cisco WLAN controller.
  • Experience with routing, WAN/LAN, network security and transport technologies (Ethernet, Frame Relay, MPLS).
  • Excellent network issue resolving skills.
  • Familiarity with Office productivity software and Visio/Lucidcharts for network architectures design.
  • Experience with industry standard monitoring tools and topology.

Some of the perks we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Monitoring/Logging Devops

Location: Remote / Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for DevOps Engineers to join the team of our client. The successful candidate has an opportunity to work as part of the global product and technology unit and help to build state-of-the-art services that are used by our largest customers.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Theirbusiness is continuously growing, and they are looking for people like you to join the Conversational Cloud Coregroup. You will be part of the Global Product and Technology unit andwould help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and LibertyGlobal, who use our conversational commerce solutions to orchestrate humans and AI, at scaleand create a convenient, deeply personal relationship — a conversational relationship —with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone callsbetween a brand, and its consumers to digital on the LiveEngage platform. By doing this,consumers will be able to get back time and experience a more connected relationshipwith the brand in which sales, service, marketing, branches, stores, and contact center’sbecome a unified experience.

You will thrive here if:

  • You can operate in a fast paced, dynamic environment.
  • You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help).
  • You believe data-led decision making is the norm.
  • You see feedback or failure as motivation to learn and to grow.
  • You relate to our core principles and want to work with experts in their respective fields.

In this role you will:

  • Design, creation, and maintenance of the Continuous Integration/Continuous Delivery (CI/CD) pipeline based on modern frameworks such as Jenkins, TeamCity, GitHub Actions etc.
  • Ensure the operation and maintenance of the applications, considering additional aspects such as monitoring, logging and security.
  • Play a key role in cloud transformation and assist teams in migration from Puppet to Kubernetes.
  • Enable Cloud utilization and help teams to move from managed Kubernetes to GKE (GCP).
  • Swiftly convert infrastructure into code, and use Terraform to re-create platform.
  • Write technical documentation and system integration diagrams for upstream reporting.

Your qualifications are:

  • Minimum 5 years of DevOps, SRE or Infrastructure experience.
  • Exceptional scripting and automation skills.
  • Strong experience working with GCP.
  • Experience with large-scale distributed microservices' architecture.
  • Experience in working with RESTful APIs; GraphQL and gRPC are a huge plus.
  • Hands-on with CI, configuration management and containerization solutions.
  • Ability to work on different teams and contexts easily.
  • Familiarity with definition SLOs, and SLIs to measure outcomes.
  • BA/B.Sc. in Computer Science / Engineering or equivalent professional experience.

Some of the perks we offer:

  • A globally, talented multi-cultural team from 30+ nationalities.
  • Excellent salary package.
  • Remote working model.
  • Additional health insurance.
  • Food vouchers.
  • Fitness in the office premises.
  • Beauty salon with free procedures in the office premises.
  • Friendly work environment.
  • Quick hiring process.
  • Personal freedom to solve complex problems.
  • You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Staff Software Engineer (Frontend)

Location: Hybrid, Sofia Bulgaria

Who are we:

60K was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact center outsourcing companies. 60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for a Staff Software Engineer (Frontend) to join our newest Engineering Teams working for one of our clients.

The role is with hybrid model of work, which would require office visit. After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platform.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Core group. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and Liberty Global, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand, and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center’s become a unified experience.

What You Be Doing In This Role:

● Rearchitect the frontend applications into sophisticated scalable micro frontend-based platforms.

● Optimize components, responses, browser elements, and be accountable for metrics like Time-to-First-Pixel and First-Meaningful-Paint.

● Scale our current system to serve 10x traffic in the next 12 months with critical uptime over >99.999%.

● Drive high impact architectural decisions and hands-on development, including inception, design, execution, and delivery following good design and coding practices.

● Produce and inspire high-quality, well-tested code that is easy to read and maintain.

● Lead the cocoon shell of LiveEngage UI Platform, driving decision-making andenforcing end-to-end product engineering teams to follow the unified architecture.

● Continuous focus on production readiness including but not limited to Root Cause Analysis, Testing, Monitoring, Reliability, Documentation and etc.

● Drive and lead cross-team and organization initiatives, projects, and be responsible for success metrics.

● Contribute to the team’s on-call rotation to improve incident coverage. Some of the technologies we are using:

  • ØWebComponent, React, Angular, Vuejs
  • ØWebpack, SCSS, Grunt, Gitlab.
  • ØJava 8/11, JavaScript, TypeScript
  • ØSpring 2x/3x, Spring Boot, and Nest.js
  • ØKubernetes and Docker
  • ØApache Kafka, Google Pub/Sub
  • ØMySQL, Couch base, Cassandra, Elasticsearch
  • ØMicroservices, event-driven architecture
  • ØVault, OAuth2.0 Provider, and much more

What you need for success:

● Hands-on experience building micro frontends from scratch at scale.

● At least 8 years of hands-on experience with frontend technologies.

● Experience in architecting and building large-scale distributed systems.

● Solid understanding of backend RESTful and GraphQL APIs.

● Hands-on with building pipelines, continuous integration and deployment.

● Past experience with optimization high traffic systems.

● Crisp communication and ability to inspire engineers by mentorship.

● Self-motivated and enthusiastic about continuous improvements in engineering.

● Possess the Bachelor's degree (or higher) in Computer Science or a related discipline.

● Experience with globally distributed teams in multiple time zones is a plus.

What do we offer:

● A globally, talented multi-cultural team from 30+ nationalities.

● Excellent salary package.

● Remote working model.

● Additional health insurance.

● Food vouchers.

● Fitness in the office premises.

● Beauty salon with free procedures in the office premises.

● Friendly work environment.

● Quick hiring process.

● Personal freedom to solve complex problems.

● You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bg or drop her a message on LinkedIn .

Take your chance and apply to a place that You will feel valuable, and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Engineering Manager (Hybrid, Sofia)

Location: Hybrid, Sofia Bulgaria

Who are we:

60K was founded in May 2008 with a view to providing a compelling alternative to the traditional BPO and contact center outsourcing companies.60K's story is proof that when people work together as a team and put in their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer in the Balkans.

Due to our business and operational expansion, we are looking for an Engineering Manager to join us and build the newest Engineering Teams for one of our clients. Through your expertise you will have the chance to lay the foundations and lead the teams that are shaping the tech vision of world-class products.

The role is with a hybrid model of work, which would require an office visit, to help bond the new team members and build a stable work environment. After a few months, this role will be transferred to work directly for the client.

About the client:

Our client is LivePerson - a software as a service (SaaS) provider that develops customer engagement and conversational commerce applications and platforms.

LivePerson is an expert-based culture, built on the drive and passion of smart people! Their business is continuously growing, and they are looking for people like you to join the Conversational Cloud Coregroup. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by some of LivePerson’s 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS, and LibertyGlobal, who use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship —with their millions of consumers.

Over the next three years, the goal is to transform the 268 billion analog phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, consumers will be able to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centers become a unified experience.

Some of the technologies we're using:

Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud,Cassandra, MySQL, TeamCity, GitHub, Jenkins, and many more.

In this role, you will:

● Be the technology leader for the LivePerson cross-functional team.

● Be responsible for the product vision and roadmap. You will work together with the Group Product Manager, and senior management to craft the product vision, mission, tenets, and road map.

● Manage, retain, lead, coach, and hire a highly-talented engineering team.

● Plan, design, and deliver complex, broad-scale systems that span several

departments or functions.

● Develop and report performance metrics for your team and coach them for success.

● Perform code reviews and continuously raise the bar of excellence.

● Be responsible for the growth of the team and your direct team members.

● Keep an eye on industry standards and best practices. Never stop learning. Always challenge the status quo.

Where your expertise is needed:

Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background in developing mission-critical applications with 99.99% uptime and consider Operational Excellence as an integral part of your responsibility.

People Management: Possess exceptional skills in hiring, developing, and retaining outstanding engineers. You enjoy coaching team members in their career paths and nurturing future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback, and continuous learning, and leverage data-driven approaches to take unbiased decisions.

Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, and move quickly and with purpose. You value constant, transparent feedback and raise the bar of standard innovation and motivation.

What you need for success:

● 8+ years of software development experience.

● At Least 2 years of people management experience.

● Exceptional people management skills.

● Experience with large-scale distributed systems.

● Past experience in hiring, building, and managing engineering teams.

● Knowledge of SLO/SLI/SLAs and managing 99.99% uptime.

● Hands-on experience with coding and ability to take technical decisions.

Some of the perks we offer:

● Globally, talented multi-cultural team from 30+ nationalities.

● Excellent base salary plus a bonus package.

● Hybrid working model

● Additional health insurance;

● Food vouchers;

● Fitness in the office premises;

● Beauty salon with free procedures in the office premises;

● Friendly work environment;

● Quick hiring process;

● Personal freedom to solve complex problems

● You will have the ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.   

Hiring process:

We want to offer you a fast and smooth hiring process, but also provide all the information you need to make an informed decision. First, you will have a screening call with our team, where you will receive more information about the project, the team, and our client. After that, you will be able to meet with the client and get through more in-depth tech screening and get a high-level understanding of where we are headed next.   

If you have any questions, that have not been answered here, please, do not hesitate to contact Desislava Teneva at desislava.teneva@60k.bgor drop her a message on LinkedIn  

   

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Customer Service Representative with English (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Customer Service Representative with English (Home Office)

JOB DESCRIPTION:   

• Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
• Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
• Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
• Practicing your language skills on a daily basis.


KEY REQUIREMENTS:   

• Very good level of English;
• Great communication skills;
• Self-motivation, pragmatic and friendly approach;
• Well-developed customer orientation skills;
• Willingness to learn and develop.


OUR OFFER:   

• Highly competitive remuneration package;
• Initial and ongoing training;
• Multinational environment;
• Coverage: Monday - Sunday;
• Opportunity to work from home;
• The best colleagues you could wish for!   

   

   

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Customer Service Representative with Hindi and English for Zumba Fitness (Home Office)

Location: Home Office

60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international client providing world-class customer service.

Come and #stepintohappy with 60k as a Customer Service Representative with Hindi and English to support the Zumba family.

Who is ready to step, shuffle, and shine their way into a fast-paced, too-much-fun-based role who will continue to spread joy to our members?

As a Customer Service Representative, you will:
Represent our client Zumba and provide high quality customer support services via telephone, chat and email;
Achieve great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
Enhancing your language skills with a global community.

Key requirements:

  • Very good level of Hindi and English;
  • Great communication skills;
  • Self-motivation, pragmatic and friendly approach;
  • Well-developed customer orientation skills;
  • Willingness to learn and develop.


Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Work from home;
  • Multinational environment;
  • The best colleagues you could wish for!


How about those Zumba Perks you will receive?

  • FREE Instructor training/license as long as you work for 60K on the Zumba account;
  • FREE Paid instructor membership as long as you work for 60K on the Zumba account;
  • Zumba Wear welcome gift;


Additional benefits:

  • Additional health insurance;
  • Food vouchers;
  • Free fitness in the office;    

   

Take your chance and apply to a place that You will feel valuable and your opinion will matter!

Only short-listed candidates will be contacted.
By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

    Customer Service Representative with English (OFFICE BASED - SOFIA)

    Location: Sofia- OFFICE BASED

    Job Description:

    • Represent 60K and our Client by providing world- class customer support services via telephone and e-mail;
    • Achieving great customer satisfaction, focusing on the clients’ needs, offering the best possible solution;
    • Actively and creatively contributing to the whole support process, to deliver the best services and products for our clients;
    • Enhancing your language skills on a daily basis.

    Key requirements:

    • Very good level of English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.

    Our offer:

    • Highly competitive remuneration package;
    • Additional Health Insurance (for employees and their spouses and children)
    • Food Vauchers
    • Beauty salon (located in Sofia)
    • Gym with onsite qualified Fitness Instructor (located in Sofia)
    • Access to offsite sports facilities and dance classes with 60K partners
    • Additional paid leave (increased by tenure up to a maximum of 25 days)
    • Staff discount from a range of companies– Cardbox card and Metro card
    • Referral bonuses
    • Festive Compliment cards
    • Free Psychological support (Employee Assistance Program)
    • Initial and ongoing training;
    • Modern office building and workplace with free on-site parking available to employees
    • Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
    • Events/Incentive programs and team building activities
    • Concessionary discount at Office based canteen/cafeteria
    • Multinational environment;
    • The best colleagues you could wish for!     

       

    Take your chance and apply to a place that You will feel valuable and your opinion will matter!

    Only short-listed candidates will be contacted.

    By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

    Customer Service Representative with Portuguese and English (HOME OFFICE)

    Location: HOME OFFICE

       Job Description:

    • Represent 60K and our Client by providing world-class customer support services via telephone and e-mail;
    • Achieving great customer satisfaction, focusing on the clients’ needs, offering the best possible solution;
    • Actively and creatively contributing to the whole support process, to deliver the best services and products for our clients;
    • Enhancing your language skills on a daily basis.

    Key Requirements:

    • Very good level of Portuguese and English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.

    Our Offer:

    • Highly competitive remuneration package;
    • Additional Health Insurance (for employees and their spouses and children)
    • Food Vauchers
    • Beauty salon (located in Sofia)
    • Gym with onsite qualified Fitness Instructor (located in Sofia)
    • Access to offsite sports facilities and dance classes with 60K partners
    • Additional paid leave (increased by tenure up to a maximum of 25 days)
    • Staff discountfrom a range of companies– Cardbox card and Metro card
    • Referral bonuses
    • Festive Compliment cards
    • Free Psychological support (Employee Assistance Program)
    • Initial and ongoing training;
    • Modern office building and workplace with free on-site parking available to employees
    • Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
    • Events/Incentive programs and team building activities
    • Concessionary discount at Office based canteen/cafeteria
    • Multinational environment;
    • The best colleagues you could wish for!

       

       

    Take your chance and apply to a place that You will feel valuable and your opinion will matter!

    Only short-listed candidates will be contacted.

    By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

    Customer Service Representative with German (HOME OFFICE)

    Location: HOME OFFICE

    Job Description:

    • Represent 60K and our Client by providing world-class customer support services via telephone and/ or e-mail;
    • Achieving great customer satisfaction, focusing on the clients’ needs, offering the best possible reservation/solution;
    • Actively and creatively contributing to the whole support process, to deliver the best services and products for our clients;
    • Enhancing your language skills on a daily basis.

    Key Requirements:

    • Very good level of German and English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.

    Our Offer:

    • Highly competitive remuneration package;
    • Additional Health Insurance (for employees and their spouses and children)
    • Food Vauchers
    • Beauty salon (located in Sofia)
    • Gym with onsite qualified Fitness Instructor (located in Sofia)
    • Access to offsite sports facilities and dance classes with 60K partners
    • Additional paid leave (increased by tenure up to a maximum of 25 days)
    • Staff discountfrom a range of companies– Cardbox card and Metro card
    • Referral bonuses
    • Festive Compliment cards
    • Free Psychological support (Employee Assistance Program)
    • Initial and ongoing training;
    • Modern office building and workplace with free on-site parking available to employees
    • Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
    • Events/Incentive programs and team building activities
    • Concessionary discount at Office based canteen/cafeteria
    • Multinational environment;
    • The best colleagues you could wish for!      

       

    Take your chance and apply to a place that You will feel valuable and your opinion will matter!

    Only short-listed candidates will be contacted.

       

    By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

    Technical Support Specialist Level 2

    Location: Sofia

       In this role you will:

    • Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
    • Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
    • Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
    • Document actions in tickets to effectively communicate information internally and to customers;

    Key Requirements:

    • Fluency in English - verbal and written;
    • Customer orientation;
    • Ability to work in 24x7 shifts;
    • HTML / CSS knowledge;
    • JavaScript / SQL knowledge;
    • Application support hands-on experience;
    • Knowledge of and experience with any other coding language is an advantage;
    • Experience in customer service via chat or telephone;
    • Familiarity with APIs is an advantage;
    • Experience in a similar role in a SaaS or web company is an advantage.

    Our Offer:

    • Highly competitive remuneration package;
    • Additional Health Insurance (for employees and their spouses and children)
    • Food Vauchers
    • Beauty salon (located in Sofia)
    • Gym with onsite qualified Fitness Instructor (located in Sofia)
    • Access to offsite sports facilities and dance classes with 60K partners
    • Additional paid leave (increased by tenure up to a maximum of 25 days)
    • Staff discountfrom a range of companies– Cardbox card and Metro card
    • Referral bonuses
    • Festive Compliment cards
    • Free Psychological support (Employee Assistance Program)
    • Initial and ongoing training;
    • Modern office building and workplace with free on-site parking available to employees
    • Free transportation to and from Offices – including free transportation for shifts finishing after 10PM to home.
    • Events/Incentive programs and team building activities
    • Concessionary discount at Office based canteen/cafeteria
    • Multinational environment;
    • The best colleagues you could wish for!   

       

    Take you chance and apply to a place that You will feel valuable and your opinion will matter!

    We will expect your CV in English.
    All applications will be treated in the strictest of confidence.
    Only short-listed candidates will be contacted.

    By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

    Customer Service Representative with English (Office based- PLOVDIV)

    Location: Plovdiv

    Customer Service Representative with English (Office based)   

       

    60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
    Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.   

       

    JOB DESCRIPTION:

    • Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
    • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
    • Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
    • Еnhancing your language skills.   

       

    KEY REQUIREMENTS:

    • Very good level of English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.   

       

       

    OUR OFFER:

    • Highly competitive remuneration package;
    • Initial and ongoing training;
    • Comfy office building and workspace;
    • Multinational environment;
    • The best colleagues you could wish for!

    Customer Service Representative with German and English (Home Office)

    Location: Home Office

    Customer Service Representative with German and English (Home Office)   

       

    60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
    Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.   

       

    JOB DESCRIPTION:

    • Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
    • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
    • Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
    • Еnhancing your language skills.   

       

    KEY REQUIREMENTS:

    • Very good level of German and English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.      

       

    OUR OFFER:

    • Highly competitive remuneration package;
    • Initial and ongoing training;
    • Comfy office building and workspace;
    • Multinational environment;
    • Opportunity to work from home;
    • The best colleagues you could wish for!   

       

    Only short-listed candidates will be contacted.

    Customer support representative with Spanish and English (Home Office)

    Location: Home Office

    Customer support representative with Spanish and English (Home Office)   

       

    60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.
    Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

    JOB DESCRIPTION:

    • Represent 60K and our Client on a top level providing high quality customer support services via telephone and e-mail;
    • Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution;
    • Actively and creatively contributing to the whole support process, thus providing the best services and products for our clients;
    • Еnhancing your language skills.

    KEY REQUIREMENTS:

    • Very good level of Spanish and English;
    • Great communication skills;
    • Self-motivation, pragmatic and friendly approach;
    • Well-developed customer orientation skills;
    • Willingness to learn and develop.

    OUR OFFER:

    • Highly competitive remuneration package;
    • Initial and ongoing training;
    • Option to work from home;
    • Multinational environment;
    • The best colleagues you could wish for!
    Apply Now