Jon Gladwish BSC - CEO
Jonathan Gladwish has worked in the Customer Service and Contact Centre business for more than 25 years. His experience in operational management comes from years of working in customer-facing business environments in both the private and public sectors.
Jon also has experience in the international market from working in countries all over Europe, and also on assignments in the US. During this period he has set up, managed and improved the operation of many contact centers for different industries, such as IT, leisure, financial service and communications companies.
Jon founded 60k after working in the first telecommunications company in Bulgaria – BTK and realizing the potential of outsourcing near shore.
When it comes to managing his staff, Mr Gladwish has an “open door” policy and is always willing to listen to and help his employees, no matter their level in the company.
Jon Gladwish is originally from Portsmouth, United Kingdom but has lived in Sofia for more than 10 years. He is passionate about tennis and football, and enjoys the occasional piece of chocolate cake every now and then.
Mike Johnson - COO
60K Chief Operating Officer, has been part of the 60K team over the last seven years. He started his career with 60K as the UK Business Development Director and then after four and a half years moved to the position he now holds.
Mike has nearly thirty years of experience within the Customer Service industry. He is an experienced Customer Service professional with strong Project Implementation, Business Process Improvement, Resource Planning and Change Management skills, gained within the Automotive, Telecommunications, Financial Services, Travel and Tourism and Business Process Outsourcing sectors.
As well as working within the aforementioned business sectors, Mike was also a consultant to many well-known and reputable UK companies helping them to create, develop and implement both Customer, and, Employee, Satisfaction Surveys. Accustomed to managing, leading and directing large teams covering both inbound and outbound customer service/support activities, incorporating sales, collections, saves and service delivery solutions.
He is customer-focused and quality-oriented, with the ability to inspire individuals and teams to provide excellent customer service and fulfil business objectives whilst simultaneously delivering cost and efficiency improvements.