60K is in the Top 50 Best Companies for customer service in the UK
60k is very proud to announce that this year, once again our company has been listed as one of the top 50 Companies for Customer Service in the UK with our projects Zumba and Thomas Cook. They were ranked 32 and 39 respectively.
This year our Thomas Cook team also won gold in the category of Most Improved Customer Service chat category!
The Top 50 Companies for Customer Service is the UK’s largest mystery shopping programme and the only one that uses real customer data. It allows the companies to measure customer experience performance by providing a benchmark against their competitors and the market in general based on real customer data, actionable results, and in-depth reporting. It helps companies like ours to improve not only our services but our interactions with customers.
The whole process includes analysis of 125 mystery shopping interactions over a 3 month period to provide with a true reflection of the customer service offering.
We hope to continue this strong relationship throughout next year and to climb up the lather of Top 50 Companies for Customer Service!