Your Business Process Outsourcer

Skills for the Future that Employees Should Learn Today


Since the dawn of time businesses have continued to rely and depend on the various benefits of the technology of their time. Over time this has paved the way for employees to evolve, learn, and adapt to the ever changing demands of their working environment.

Fast forward to nowadays and we can see around us how more recent technological advancements have changed today’s office space. For example, the way we communicate and connect to customers and each other was forever changed by the invention of the internet. The use of data and analytics software allowed to us to solve problems we didn’t even know were there in the first place and it led to better customer experience. Simplifying workplace operations and processes using AI and machine learning and the most recent change, the rise of remote work due to the global Coronavirus pandemic.

One can argue that the pandemic accelerated changes in our lives with decades. The future of work is here and now. This massive disruption challenged organizations to reassess, rethink and in some cases to change their business model in order to address the many changes brought on by the pandemic. As businesses face the difficult task of coming back after the pandemic their employees should recognize the needs before them and learn critical new skills that would be in high post-Covid demand.

According to data from the World Economic Forum due to the fast increasing involvement of technology, around 50% of all employees globally will need to be reskilled in the next 5 years. That ever increasing use of technology which is driving a digital transformation boom is forcing employees to adapt to the new tech realities in the workplace. In another report, by LinkedIn - LinkedIn’s 2020 Learning Report – says that because of the fast pace of technology adoption has already driven a lot of companies to launch internal learning centers and upskilling programs to help employees to better prepare for the challenges of the future.

Speaking of which, what do you think the skillset to thrive in the future looks like? According to the World Economic Forum some of the most critical skills would be the ability to analyze and think critically. Others that fall in the top 10 are creativity, active learning, problem solving and leadership. The world Economic Forum also notes in its report that skills such as resilience and flexibility will also play a vital role in combating stress levels as employees continue to be somewhat isolated.

Traditionally, soft skills remain high on every business’s list but the ability to operate in a highly digitized environment and use various tech tools has also risen significantly in demand today. Being tech savvy includes so much more than just being able to navigate the internet today. It has grown to include understanding of basic data concepts, some form of basic coding and even machine learning and AI. The need for employees who can master these tasks is growing in demand proportionally to businesses desire to deliver more and more personalized customer service.

Least but not last, having emotional intelligence is another highly desirable skill to have. It represents the ability to understand and manage ours and others’ emotions, thus allowing us to more effectively understand, communicate, overcome stress and make decisions. Possessing great leadership qualities has been linked to having emotional intelligence as it can lead to forming better and stronger relationships with colleagues and teams.

Every business’ most valuable asset are its people. So, they should take steps to empower them and let them learn. To ensure that they are prepared for the work of tomorrow.

Want to learn what are 60K' tips for staying productive at home? Feel free to read more here: 7 tips for staying productive while working from home .

If you want to know more about 60K and outsourcing with us, schedule a meeting with our consultants

Back to BPO InsightsNext Article