Customer Service Guide “3P”s for an outstanding customer service
Nowadays businesses across the world continue to be driven by technology to come up with new ideas and create more digital experiences for their customers. When you combine that with the Coronavirus which has had a significant impact on the way people shop and are looking for services and what and how they buy, one can say that the stage is set for digital payments customer support on a whole new level.
When you search “customer support” on Google, you see 4,470,000,000 results. In the next lines, we have prepared a piece of essential information about 3Ps on customer support and how to be a leader in your industry.
Customer support is an essential ingredient when it comes to a successful business. No matter the industry the relationship with the client is very important. Customer support is a range of customer services to assist customers in making cost-effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
That said, when it comes to customer service, it can be hard to know exactly where to focus your improvement efforts. Should I be adjusting my customer support hours? Should I be hiring more customer-facing employees? Maybe I should re-think my customer service approach altogether? Should I outsource to a specific customer support company? Answering any of these questions isn’t easy.
Great customer service professionals are empathetic, collaborative, tech-savvy, and 100% focused on customer satisfaction. You must always be working to better understand your customers. Here are 3 essential tips on how to improve your customer support services and be a leader in your industry.
Essentially, the 3 important qualities of a customer service center are around three “p”s: professionalism, patience, and a “people-first” attitude.
Although customer service varies from customer to customer, if you’re following these guidelines, you’re on the right track.
- Professionalism. This is the first and most important. It refers to the attitude you take towards your customers. Even when a customer is upset or behaving immaturely, it’s up to you to diffuse the situation, if possible, and do what you can to represent your brand in a positive light.
- The second “P,” patience, means remembering that every customer is different. Even though there are obviously some common “do”s and “don’t”s, each customer learns at a different pace and may respond to a common practice in a way you didn’t expect. Consequently, providing high-quality service means being creative and flexible.
- Finally, the third “P,” a people-first attitude, builds off of professionalism and patience. With this attitude in mind, your customer service strategy should reinforce the idea of human connection
Excellence in anything increases your potential in everything. Styling affects communication. Tone affects communication. Common mistakes include using passive-aggressive language (“Actually…”) or confusing customers with slang, colloquialisms, or technical jargon. The customer is literally treated like a number.
At 60K we strive to provide high-quality services and act as an extension of our client’s business. 60K is an award-winning contact center providing world-class customer service.
We are keenly focused on high-tech experiences that allow us to blend the use of technology and the empathy and warmth of real human interaction. We work hard to elevate your CX and ensure your customers grow closer and fonder of you with every interaction.