Mike Johnson - COO
60K Chief Operating Officer, has been part of the 60K team over the last seven years. He started his career with 60K as the UK Business Development Director and then after four and a half years moved to the position he now holds.
Mike has nearly thirty years of experience within the Customer Service industry. He is an experienced Customer Service professional with strong Project Implementation, Business Process Improvement, Resource Planning and Change Management skills, gained within the Automotive, Telecommunications, Financial Services, Travel and Tourism and Business Process Outsourcing sectors.
As well as working within the before mentioned business sectors, Mike was also a consultant to many well-known and reputable UK companies helping them to create, develop and implement both Customer, and, Employee, Satisfaction Surveys. Accustomed to managing, leading and directing large teams covering both inbound and outbound customer service/support activities, incorporating sales, collections, saves and service delivery solutions.
He is customer-focused and quality-oriented, with the ability to inspire individuals and teams to provide excellent customer service and fulfil business objectives whilst simultaneously delivering cost and efficiency improvements.