History
60K (Sixty K) was founded in May 2008 with a view to provide a compelling alternative to the traditional BPO and contact centre outsourcing firms. The Board and Management of 60K realized that the ultimate competitive advantage a company can have is not only the provision of World Class Customer Service but one that is exceptional.
2008The Beginning
60K was founded with 450 work stations and 250 personnel, taking calls within 5 weeks!
2009Introduction
First international award for Best Customer Service Agent for EMEA region, ContactCentreWorld.com
2010Accreditation
60K became ISO9001:2008 accredited
2011Affirmation
60K wins two major clients – Thomas Cook Ltd and Zumba Fitness LLC and expands to 400 seats
2013Excellence
The year of the awards – 60K wins a total of 6 prizes for excellence in the industry which is its best performance to date!
2015Expansion
60K opens its second Bulgarian office in Plovdiv with 150 seats and two projects. Received the “Investors in People” Silver accreditation.
2021Today
In 2020 about 80% of our workforce transitioned to remote work, and we plan on keeping it that way.