Awards
60K’s Mission is to Strive to Provide Service that Exceeds the Expectations of Our Clients and Their Customers.
This Has Been Our Aim From the Very Beginning and the Recognition that We Have Received Through the Years has Proven that We Are on the Right Path. Since 2008, We Have Received Numerous Awards From Top Organisations in the Industry, Celebrating the Efforts, Results and Dedication of Everyone Working at 60K.
2019
European Contact Center and Customer Service Awards Finalist
We Made the Finals in the "Best Customer Service Team" Category
2018
UK Complaint Handling Awards
Nominated for two UK Complaint Handling Awards 2018 in the categories:
- Best Contact Centre
- Managing Your People
GSA Awards Top Performer
Global Sourcing Association (GSA) UK Top Performer 2018
Employer Branding Awards
Employer branding PR Campaign, First Place
Stevie Awards
Contact Center of the Year (Over 100 Seats) – SILVER
Stevie Awards
Front-Line Customer Service Team of the Year – SILVER
Stevie Awards
Customer Service Outsourcing Provider of the Year – BRONZE
Stevie Awards
Customer Service Department of the Year – BRONZE
2017
CEO Magazine
Mr. Johnathan Gladwish – CEO, 60K – European Outsourcing CEO 2017 by European CEO Magazine
Top 50 Companies for Customer Service
Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Zumba and Thomas Cook Project
UK Customer Experience Awards
60K is a finalist in the following categories:
- Contact Centre Large
- Customers at the heart of everything
- Engage Customers online
- CX Team of the Year
- CX Professional of the Year
- CX Professional Woman of the Year
Engage Awards
Shortlisted for the Engage Awards 2017 in the category for Best Use of Social Media
2016
Top 50 Companies for Customer Service
Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Thomas Cook Project
2015
Investors in People Certificate
Silver Accreditation
Stevie Awards
- Gold for Contact Center of the Year
- Silver for Back-Office Customer Service Team of the Year – eBay
- Silver for Front-Line Customer Service Team of the Year – Thomas Cook
- Bronze for Customer Service Department of the Year – Telecommunications
The European Contact Centre & Customer Service Awards
Silver Award for Employer of the Year in Europe!
European Business Awards
60K Named National Champion in the 2015/2016 European Business Awards in the category “Award for Customer Focus”
NOA Professional Awards
NOA Professional Awards – 60K has been shortlisted for Excellence in Outsourced Customer Service, Excellence in BPO and Best shared services team
European Outsourcing Association
European Outsourcing Association – 60K was nominated for: European BPO Contract of the Year with our Zumba® Project and European Outsourcing Service Provider of the Year
CCA Excellence Awards
60K was with two nominations for – Best Outsourcing Partnership with our Zumba® Project and Back Office Customer Service Team of the Year
NOA Awards
60K has been shortlisted in two categories - International Contract of the Year and Outsourcing Contact Centre Provider
Forbes Business Awards Bulgaria
First place for Employee of the Year – Stefan Stoyanovski
Third place for Customer Service Policy
Third place for Quality of Service
Third place for Corporate Social Responsibility
Third place for Human Resources Development
2014
Stevie Awards
Bronze Medal in the Front Line Customer Service Team category - with Sky Broadband
Stevie Awards
Bronze Medal in the Customer Support Department of the Year category - with Thomas Cook
Top 50 Companies for Customer Service
Top 50 Companies for Customer Service – 60k was recognised as one of the Top 50 companies with our Sky Project
European Business Awards
European Business Awards - National Champion in the category for Environmental & Corporate Sustainability
CCA Excellence Awards
60K Ltd. has been shortlisted for CCA Excellence Awards 2014 in the following categories:
Best Outsourcing Partnership
Corporate Social Responsibility in Customer Contact
Professional of the Year: Team Leader in the face of Krassina Kitova
2013
European Call Centre and Customer Service Awards
Outsourcer of the Year Award given by the European Call Centre and Customer Service Awards 2013
Stevie Awards
Bronze Medal in the Contact Center Over 100 Seats category in the 7th Annual Stevie® Awards for Sales & Customer Service
European Outsourcing Association
Best Outsourcing Service Provider by The European Outsourcing Association – EOA Awards
Top ICT Employer
Top ICT Employer 2013 in category Outsourcing of IT Services (ITO)
NOA Awards
Best Outsourced Customer Service Team with Thomas Cook project in the NOA Professional Awards
Grapevine awards
Creativity award for Internal Communication
UK Customer Experience Awards
UK Customer Experience Awards – Finalist in the large Contact Centre and Employee Engagement
NOA Awards
NOA awards – shortlisted in Outsourcing Contact Centre Provider of the Year and ITO Project of the Year with BskyB
NOA Awards
Shortlisted in the categories for: Outsourcing Contact Centre Provider and Outsourcing Service Provider of the Year in the National Outsourcing Associations Awards
2011
European Call Centre and Customer Service Awards
Together with BE won a Highly Commended prize for the Best Outsourcing Partnership at the European Call Centre and Customer service Awards 2011
2010
Contact Center World
EMEA finals:
Silver medal in the Best Outsourcing category with Be Unlimited.
Silver medal in the Best Contact Centre category (Medium Size)
Bronze medal in the Best Trainer category.
2009
Contact Center World
Samuil Filipov won the Best Customer Service Agent Award for both the EMEA region and the world finals in Las Vegas