Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Thomas Cook Story

What Thomas Cook Customers Think Of Us

 

“Good website once I got used to it. I was able to narrow down what I wanted. It would be even better if we could specify how fussy we are about flight times at the start of the search. Mariya was very helpful on the web chat – excellent service support.”

P. D. – Thomas Cook Customer

 

“Hi there

I am just writing to let you know of my experience I had today whilst trying to book my online holiday. I was having trouble booking my holiday online so I went to live chat with Catherine and would just like to say how grateful I was for her help and how easier she made the booking process for me. I just wish all your staff were as helpful and friendly as Catherine. Thanks again.”

A. H. – Thomas Cook Customer

 

“Very nice web chat with Ivan, in the end I had to book via telephone. Ivan was extremely helpful.”

Amanda Dale – Thomas Cook Customer

 

‘Chatted with Olivia on line. She was very, very helpful.”

Guest – Thomas Cook Customer

 

“Spoke to Simon earlier about booking Best Cambrils Hotel. He offered to help with making request for pool view. I had to get help to get payment to go through so was able to ask sales person about special room requests. Just to say thanks for his help.”

P. H. – Thomas Cook Customer

 

"I am a call centre manager and am very impressed do you have a manager I can contact. I have had excellent service from Eliza and would like to commend her.. too often people complain about service but never praise . I am a call centre manager and know how important this is. Well done Eliza you get the Oscar from me. Thanks again!" 

A. J. – Thomas Cook Customer

 


 

What the media say about us

 

 

 

“Online Back home, I go online to have a play with Thomas Cook’s 'customer chat’ function, which allows me to talk in real time to a staff member called Stella. Seconds after asking her where she would recommend for a warm winter break in March (without a change of aircraft – a trip to Krabi involved a change in Bangkok), she offers me 11 nights in the Maldives for £3,300 or the same period in a luxury spa in Goa for nearly a grand less. She also points out that both resorts are pre-monsoon so likely to be hot and humid, but mostly dry. Honestly, it’s a service I couldn't recommend more highly.”...Read the full story.


Mary Portas