Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Telephony

Telephony

60K has two centralized offices used for the purpose of receiving and transmitting a large volume of requests by telephone. For example, both call centres administer incoming product support and information inquiries from consumers. Outgoing calls for telemarketing, product services, and debt collection are also made. We operate through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, and is often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centres are linked through a set of new technologies called computer telephony integration (CTI)