Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

BPO in Bulgaria

Other BPO Solutions

INBOUND CONTACT CENTRE

 

  • Information Enquiry
  • Lead Qualification
  • Payment collection
  • Travel Booking
  •  Charge back Handling
  • Ticketing Sales Subscriptions
  • Fund raising
  • Insurance Claims Processing
  • Product Recall Management
  • Appointment Setting
  • Registration of Event and Trade show participants
  •   and prospects.
  • Warranty Registration
  • Job Dispatch

 

 

OUTBOUND CONTACT CENTRE

  • Telesales
  • Appointment settings
  • Lead Generation / Qualification
  • Seminar Registration
  • Surveys
  • Direct Mail Follow-up
  • Trade Show Follow-up
  • Fundraising
  • Market Research
  • Recruiting
  • Prospecting
  • Up-Selling / Cross-Selling
  • B2B or B2C Product/Service Selling

 

 

OTHER BPO SERVICES

  • Remote Help Desk Support
  • Help Desk Expert for Customer Service
  • Problem Tracking
  • Call/Request Tracking
  • Support Resource Management
  • Data entry
  • Public Image tracking
  • Social Network Management
  • Forum management

 

60K is an award winning BPO and Multi Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple sites/locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients' needs, delivering high quality and value added services to ensure that they stay one step ahead of their competitors. We primarily provide inbound/outbound customer care, technical support and back office. 60K supports multi- channel architecture including voice, live chat, e-mail, web- forms, social, mobile for many recognisable brands, covering sectors that include, telecommunications, entertainment, retail (including food and fashion) and e-commerce, lifestyle, travel & tourism, finance/banking. 60К is currently the only Contact Centre in Bulgaria that has been officially accredited with Investors in People Silver standard.

 

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